Q. Do you work by the hour?     A. Yes, mostly we do. Occasionally we work a larger job and will quote a flat rate.

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Q. Do you only do house cleaning?     A. No. We do Move-in / Move-out cleaning and Special Event Cleaning.

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Q. Do you set up for parties or events or clean up after parties or events?     A. We offer cleaning before and after events but do not set up for them.

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Q. Do you charge more for a Move-in / Move-out cleaning, than you do for a Residential General cleaning?     A. Our pay structure is higher for a Move-in / Move-out cleaning because it takes more time and attention to detail.

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Q. Do you do random cleanings or do you only have weekly and bi-weekly clients?     A. We do one-time cleanings, monthly cleanings, bi-monthly cleanings, and weekly cleanings. Our clients ask for everything.

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Q. If my regular cleaning falls on a holiday, will you be working?     A. Yes, we typically will do the cleaning if it falls on a holiday, but it does depend on the holiday. Usually Christmas and Thanksgiving we do not clean, so therefore we would do your cleaning either just before or after those holidays.

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Q. Do you charge more to work on holidays?     A. Yes, we charge more for holiday work. There is special pricing available.

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Q. What hours do you work?     A. We work from Monday to Friday and from 8:00 am to 6:00 pm.

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Q. Do you ever work weekends? No. We do not schedule anything on the weekends, as that is our time to rest from the workweek. Our Cleaning Technicians work so hard during the week, so we feel they deserve their weekends off.

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Q. Is there any special training the cleaners go through to learn how to clean houses correctly?       A. Yes! We send all of our cleaners to a specialized academy to learn how to clean up to industry standards, the correct way. They learn everything there is to know about true professional house cleaning, which is why we are so confident in their abilities.

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Q. Are you OSHA trained and certified?     A. In Georgia, OSHA regulations are only imposed on Commercial cleaning companies. As we are a Residential cleaning company, we do not need to have OSHA-trained and certified employees.

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Q. Do you have references?     A. Our Cleaning Technicians are our company's reference. They have experience that is equal to dozens and dozens of years as a whole. Not to mention that they are all certified and professionally trained cleaners.

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Q. Do you do laundry?     A. Yes. This is a separate service that we offer. The Cleaner Technician will collect all soiled clothing from bedrooms and bathrooms and transfer them to the laundry room, separate the colors from the white clothing, and place them into the washing machine whichever is the largest collection (whites or colored clothing). * This service works more smoothly when the homeowner gives direction to the cleaner as to what laundry detergent and the amount they wish for them to use in the machine.

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Q. Do you do dishes or empty the dishwasher?     A. Typically, yes we do the dishes, but only so far as to load dirty dishes into the dishwasher. We do not wash the dishes manually, nor do we turn on the dishwasher to clean the dishes. The reason why we only load the washer is to get the dishes out of the sink, so that we may clean and sanitize it.

Q. Do you do pet sitting on the side?     A. No, we do no pet sitting.

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Q. Is it ok if my pets hang out in the same room as you while you are cleaning?     A. Many Cleaning Technicians that work for us love pets. In fact, many of them have pets themselves. However, when they are working and trying to clean your home within a certain time frame, it can be not only distracting but disturbing for the Cleaners to have animals around while trying to do so.  If you wish to have the cleaner do the best job possible, it would be best not to have your pets hanging around them while they are doing the job you are paying them to do. Besides, some cleaners are allergic to animals in close proximity.

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Q. Is it ok if my children are in the same room where you are cleaning?     A. Most of our Cleaner Technicians have families and are used to children being around while cleaning. However, that is at home. While at work, we would prefer if your children were not in the same room while we are concentrating on cleaning.

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Q. Are you bonded and insured?      A. Yes. All Cleaning Technicians at The Awesome House Call are bonded and insured.

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Q. Are you licensed to clean houses?      A. Yes. All Cleaning Technicians are professionally trained and certified. As for the company, The Awesome House Call, we are licensed in the state of Georgia to clean homes.

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Q. Do you clean windows?     A. Yes, we clean interior windows as a regular part of our cleaning services. However, exterior windows are not covered in our services. Interior windows are cleaned within the reach of the cleaner on a ladder no higher than two steps.

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Q. Do you clean offices as well as residential places?      A. At this time, we are only doing Residential cleaning. Commercial cleaning is on the horizon.

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Q. Do you detail cars?     A. No. Car detailing should be done by a professional in that industry.

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Q. Do you defrost freezers or clean out the refrigerator?      A. We do not defrost and clean out the freezers. We DO clean refrigerators as part of a deep clean, or a special add-on service.

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Q. What type of cleaning products do you use on hardwood flooring?      A. We use specialized products designed to be used on hardwood flooring.

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Q. Do the cleaners use their own vacuum?     A. This is a yes and no answer. Cleaners are instructed with The Awesome House Call to use the customer's vacuum whenever possible. The reason for this is that there are all sorts of pathogens and germs that can be spread from house to house when using a shared vacuum. However, if the client insists, the Cleaner Technician is instructed to use the vacuum they brought with them.

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Q. Do you bring your own cleaning supplies?     A. Yes. The Cleaner Technicians will use their own industry-appropriate cleansers and supplies. However, if there is a product that our client has and they insist that the Cleaner use it, then they will.

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Q. Do you do miscellaneous projects?     A. Yes. We do a wide variety of projects for our clients.

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Q. If I refer a friend, do I get a referral fee or discounted cleaning?    A. Yes. If a referred client has a cleaning done by us, then we will give the client who referred them a discount.

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Q. Am I supposed to tip a house cleaner for their service?     A. Yes, absolutely. Tipping is definitely encouraged. The amount of the tip is whatever the client can afford, however. The Cleaning Technicians work very hard. They earn those tips.

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Q. Do you clean out the hot tub?     A. No. Hot tubs require specialty cleaning outside the scope of a Cleaning Technician.

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Q. What happens if a cleaner gets sick?     A. In the event that a cleaner is sick, the client will be informed immediately and a new cleaner will be sent in their place. If the Cleaner Technician tests positive for Covid and has been in the client's home recently, the homeowners will be immediately informed. Cleaners cannot return to a client's home until they have had at least two negative test results over several weeks time. Our cleaners have their temperatures checked daily.

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Q. Do you charge a rescheduling fee if I have something come up and have to cancel?      A. If something comes up, we will put the cleaning on hold if we are given a 24-hour notice. No rescheduling fee or cancellation fee is incurred. If a client cancels at the last minute there will be a $50.00 fee imposed. 

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Q. Am I supposed to give the cleaner a key to my house or give them an alarm code? or both?     A. It is up to the owner as to how they want to give access to the cleaner, or they can simply choose to be home during the cleaning service.

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Q. How does the cleaner protect my privacy with the key or code?     A. All of the Cleaning Technicians who work with our company are bonded, insured, and signed a confidentiality agreement. 

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Q. Do you have a safe place to keep a key or a code?     A. Each Cleaning Technician is responsible for the customer's keys and the alarm code. At the end of the day, the key goes into a lockbox at the main office. The cleaner simply drops it off at the end of their shift. If there is an alarm code or security code, it goes into a Keeper. Keeper Security is an online password protector that encrypts our customer's sensitive password information.  The cleaners do not keep codes on post-it notes or scraps of paper. *One great thing for house keys is for the homeowner to buy a wall-mounted key lockbox.

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Q. Do I need to be home when you come to clean or can I be at work?      A. This is a very sensitive subject for many homeowners. What we say is ....it is YOUR choice to be present or not during a scheduled cleaning. If you are apprehensive about leaving a cleaner in your home alone, perhaps you should arrange to be present for the first cleaning on a day when you do not work, to alleviate any discomfort you may be feeling initially. That way you get to see how things are done and it can relieve any stress you may be feeling about the whole process and having a stranger in your home. Keep in mind though that our cleaners are insured and bonded. If you have a scheduled cleaning and you absolutely have to work that day, then we suggest that you invest in an inexpensive home video security where you can see what goes on in your home through a cellphone app. If you decide to use our service going forward, once your level of comfort is good, then it should not be an issue leaving one of our cleaners in your home when you are not there.

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Q. Is there going to be one cleaner or a team of people cleaning my home?     A. The number of cleaners in your home will depend upon the size and scope of the cleaning that your home requires to get clean. Our service usually uses one cleaner per home. If a home needs a deep clean and it is in the range of 4,000 - 6,000 sq.ft., the